Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all personal data collected and processed by mbs188 through our website (mbs188.cam), mobile applications, and related services (collectively, "the Platform"). This policy covers all users and visitors of mbs188 services, including residents of Indonesia who register accounts, make deposits, place bets, or otherwise interact with our Platform.

mbs188 operates as an online gaming platform providing sports betting, live casino games, slots, and related entertainment services to Indonesian players. As a data controller, we are responsible for determining how your personal information is collected, used, and protected. We take this responsibility seriously and have implemented comprehensive technical and organizational measures to ensure your data remains secure.

This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy, which together form the complete legal framework governing your use of mbs188 services.

2. Information We Collect

mbs188 collects various types of personal information necessary to provide our gaming services, comply with legal obligations, and enhance your user experience. The categories of data we collect include:

2.1 Personal Identification Information

When you register an account with mbs188, we collect the following personal details:

• Full Legal Name: Your name as it appears on your official identification documents
• Date of Birth: To verify you are at least 21 years of age, as required by Indonesian law
• Gender: For account profiling and regulatory compliance
• Residential Address: Your complete home address in Indonesia, including street, city, province, and postal code
• Email Address: Your valid email for account communications, security notifications, and promotional messages
• Mobile Phone Number: An Indonesian mobile number for SMS verification, two-factor authentication, and account security
• KTP Number: Your Indonesian National Identity Card number for KYC (Know Your Customer) verification

2.2 Financial and Transaction Data

To process deposits, withdrawals, and gaming transactions, we collect and store:

• Bank Account Details: Bank name (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, BSI), account number, and account holder name for withdrawals
• E-Wallet Information: OVO, DANA, GoPay, ShopeePay, or LinkAja account details linked to your verified identity
• Transaction History: Complete records of all deposits, withdrawals, bets placed, winnings, losses, and account balance changes
• Payment Method Preferences: Your preferred deposit and withdrawal methods for faster processing
• Bonus and Promotion Usage: Details of bonuses claimed, wagering progress, and promotional eligibility

2.3 Identity Verification Documents

For KYC compliance and fraud prevention, we require you to upload:

• Clear, legible copy of your Indonesian KTP (National Identity Card)
• Proof of address documents (utility bill, bank statement, or government correspondence dated within the last 3 months)
• Selfie photograph holding your KTP for identity confirmation
• Additional documentation may be requested in cases of enhanced due diligence or suspicious activity

2.4 Technical and Usage Data

When you access mbs188, our systems automatically collect technical information including:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers
• IP Address and Location Data: Your IP address, geographic location (city/region level), and timezone
• Cookies and Tracking Technologies: Session IDs, authentication tokens, preference cookies, and analytics cookies
• Behavioral Data: Pages viewed, games played, bet patterns, session duration, click paths, and feature usage
• Login History: Timestamps, IP addresses, and device fingerprints for each login attempt

2.5 Communication Records

We retain records of your interactions with mbs188 support services, including:

• Live chat transcripts
• WhatsApp and Telegram message histories
• Email correspondence
• Complaint records and resolution notes
• Feedback and survey responses

3. How We Use Your Information

mbs188 processes your personal data for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Creating and maintaining your gaming account
• Authenticating your identity and preventing unauthorized account access
• Processing deposits, withdrawals, and internal account transfers
• Recording and settling bets, calculating winnings, and updating account balances
• Applying bonuses, promotions, and loyalty rewards according to applicable terms
• Providing customer support and responding to inquiries

3.2 Legal and Regulatory Compliance

• Verifying your age and identity to comply with Indonesian gambling regulations
• Conducting KYC and anti-money laundering (AML) checks as required by law
• Detecting and preventing fraud, money laundering, and other illegal activities
• Reporting suspicious transactions to relevant authorities when legally required
• Maintaining transaction records for audit and regulatory purposes (minimum 7 years)
• Complying with court orders, subpoenas, and lawful government requests

3.3 Security and Fraud Prevention

• Monitoring account activity for suspicious patterns or unauthorized access
• Detecting and preventing bonus abuse, collusion, and cheating
• Identifying and blocking multiple accounts belonging to the same individual
• Implementing risk management controls to protect both players and the platform
• Investigating disputes, complaints, and Terms & Conditions violations

3.4 Platform Improvement and Personalization

• Analyzing user behavior to improve website functionality, game selection, and user experience
• Personalizing content, game recommendations, and promotional offers based on your preferences
• Conducting A/B testing and user research to optimize platform features
• Developing new products and services tailored to Indonesian players

3.5 Marketing and Communications

• Sending account-related notifications (deposit confirmations, withdrawal status, security alerts)
• Providing promotional offers, bonus announcements, and exclusive VIP rewards
• Notifying you about new games, features, and platform updates
• Conducting customer satisfaction surveys and requesting feedback
• Sending responsible gaming reminders and support resources

You can opt out of marketing communications at any time by adjusting your account preferences or contacting our support team. Please note that you will continue to receive essential account-related communications even if you unsubscribe from marketing emails.

4. Data Sharing and Disclosure

mbs188 does not sell your personal information to third parties. However, we may share your data in the following limited circumstances:

4.1 Service Providers and Business Partners

We share data with trusted third-party service providers who help us operate the platform, including:

• Payment Processors: Banks and e-wallet providers (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, etc.) to facilitate deposits and withdrawals
• Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Pocket Games Soft, and other studios that power our games
• Identity Verification Services: Third-party KYC and AML compliance providers who verify your documents and screen for fraud
• Cloud Hosting and IT Infrastructure: Secure data centers and cloud services that store and process our data
• Customer Support Tools: Live chat software, helpdesk systems, and communication platforms
• Analytics and Marketing Services: Tools that help us understand user behavior and optimize our services

All third-party service providers are contractually obligated to maintain the confidentiality and security of your data and are prohibited from using your information for any purpose other than providing services to mbs188.

4.2 Legal Obligations and Law Enforcement

We may disclose your personal information if required by law or if we believe in good faith that such disclosure is necessary to:

• Comply with legal processes, court orders, or government requests
• Enforce our Terms & Conditions and other agreements
• Protect the rights, property, or safety of mbs188, our users, or the public
• Detect, prevent, or investigate fraud, security breaches, or illegal activities
• Cooperate with law enforcement agencies investigating criminal activity

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email and/or prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

5. Data Security Measures

mbs188 implements industry-leading security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

5.1 Technical Security Controls

• 256-bit SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using bank-grade encryption protocols
• Secure Data Storage: Personal information is stored in encrypted databases hosted in secure, access-controlled data centers
• Two-Factor Authentication (2FA): Optional additional layer of account security using SMS verification codes
• Firewall Protection: Advanced firewalls and intrusion detection systems protect our infrastructure from cyber attacks
• Regular Security Audits: Third-party penetration testing and vulnerability assessments conducted quarterly
• Data Backup and Disaster Recovery: Automated daily backups with secure offsite storage for business continuity

5.2 Organizational Security Policies

• Strict access controls limiting employee access to personal data on a need-to-know basis
• Comprehensive employee training on data protection and privacy best practices
• Confidentiality agreements binding all employees, contractors, and service providers
• Incident response procedures for rapid detection and mitigation of data breaches
• Regular review and updates of security policies to address emerging threats

6. Data Retention

mbs188 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations:

6.1 Active Accounts

While your account remains active, we retain all personal information, transaction history, and communication records to provide ongoing services and support.

6.2 Closed Accounts

If you close your account, we will retain:

• Financial Records: Minimum 7 years as required by Indonesian financial regulations and tax laws
• KYC Documents: Minimum 5 years to comply with anti-money laundering regulations
• Transaction History: 7 years for audit, dispute resolution, and regulatory compliance purposes
• Communication Records: 3 years for customer service quality and dispute resolution

6.3 Inactive Accounts

Accounts with no login activity for 24 consecutive months are considered inactive. We may delete or anonymize non-essential data from inactive accounts while retaining records necessary for legal compliance.

7. Your Privacy Rights

As a user of mbs188, you have the following rights regarding your personal data:

7.1 Right to Access

You may request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used, machine-readable format within 30 days of your request.

7.2 Right to Rectification

If any of your personal information is inaccurate or incomplete, you have the right to request that we correct or update it. You can update most information directly through your account settings.

7.3 Right to Erasure

You may request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected. However, we may be required to retain certain information for legal compliance.

7.4 Right to Restrict Processing

You may request that we limit how we use your personal information in specific circumstances, such as when you contest the accuracy of the data or object to our processing.

7.5 Right to Data Portability

You have the right to receive your personal data in a portable format and transmit it to another service provider, where technically feasible.

7.6 Right to Object

You may object to our processing of your personal data for marketing purposes at any time. You can also object to processing based on legitimate interests by providing specific reasons related to your situation.

7.7 Right to Withdraw Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time. This will not affect the lawfulness of processing conducted prior to withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with the subject line "Privacy Rights Request". We will respond within 30 days.

8. Cookies and Tracking Technologies

mbs188 uses cookies and similar tracking technologies to enhance your browsing experience, analyze platform performance, and deliver personalized content.

8.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for core functionality, authentication, and security. Cannot be disabled.	Session / Persistent
Performance Cookies	Collect anonymous data about platform usage, page load times, and errors.	Up to 2 years
Functionality Cookies	Remember your preferences (language, timezone, favorite games).	Up to 1 year
Marketing Cookies	Track your activity to deliver personalized promotions and measure campaign effectiveness.	Up to 1 year

8.2 Managing Cookies

Most browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies or indicate when a cookie is being sent. However, disabling essential cookies may affect core functionality of the platform, such as login and account access.

9. International Data Transfers

Your personal information may be transferred to and processed in countries outside Indonesia where our servers, service providers, or business partners are located. We ensure that all international data transfers are conducted in accordance with applicable data protection laws and that appropriate safeguards are in place, such as standard contractual clauses and adequacy decisions.

10. Children's Privacy

mbs188 services are strictly restricted to individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a user is under 21, we will immediately close their account and delete all associated personal data. If you believe a minor has registered with mbs188, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

mbs188 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date and, where appropriate, by sending you an email notification. Your continued use of mbs188 services after changes take effect constitutes your acceptance of the revised Privacy Policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Team:

• Email: [email protected] (Subject: Privacy Inquiry)
• Live Chat: Available 24/7 through the mbs188 platform
• WhatsApp: Available through our customer support channels
• Telegram: Available through our customer support channels

Our support team is available around the clock in both English and Bahasa Indonesia to address your privacy concerns and assist with data protection requests.